Speaker Customer Service – Customer service is one of the biggest challenges in the daily work of all companies and agencies. In customer service, whether you are a consultant, a salesperson or a simple information provider (call center), you are faced with a conflict between the interests of the company and those of the customer. […]
Speaker Emotional Intelligence – Emotional intelligence is not only understanding yourself, but also understanding other people. The definition according to Wikipedia: “Emotional intelligence is a term introduced by John D. Mayer (University of New Hampshire) and Peter Salovey (Yale University) in 1990. It describes the ability to (correctly) perceive, understand, and influence one’s own and […]
Speaker Leaders – Leaders need action competence, skills and, of course, qualities that make them by nature. But what matters when it comes to the topic of leadership styles, employee motivation and organizations? Leaders are needed in all companies, especially with the current shortage of skilled workers. Know-how should be kept within the company. In […]
4.9 / 5.0
average of the last 12 months. Survey after consultation
– online, by telephone or on site.
